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Your Rights and Our Obligations on yesb2

Access to yesb2 and its services depends on your local law and the eligible regions we support — if you're in Bangladesh, these legal terms set out exactly what you agree to when you open an account and what we commit to in return.

Account EligibilityPayment TermsData & PrivacyDispute Process
yesb2 Your Rights and Our Obligations on yesb2
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to verify your identity and process payments via bKash, Nagad, or Rocket. We do not sell your data to third parties.

Cookie Policy

We use session and analytics cookies to keep your account secure and improve the lobby experience. You can manage cookie preferences in your browser settings.

Retention and Deletion

Account data is retained for as long as your account is active and for the period required by applicable law. Request deletion through our support email.

Who to Contact

For data access requests, corrections, or removal, contact our support team via live chat or email. We verify your identity before processing any account data change.

LEGAL CONTACT

How to Reach Us on Legal Matters

Live Chat Reach our support team directly through the live chat window in your account dashboard — available for account, payment, and legal policy questions.
Email Support Send detailed legal or account queries to our support email address listed in your account settings. We aim to respond within one business day.
Help Centre Our help centre covers account terms, payment rules, and data policy in plain language — check there first before raising a formal query.

Common Questions About Our Legal Terms

Account eligibility depends on your local law and the regions we support. You must confirm that accessing yesb2 is lawful in your location before registering.

Funds in your account wallet are held pending a verification and withdrawal review. Our support team will contact you with the steps to resolve the matter.

Contact us first through live chat or support email with your transaction details. Most payment disputes involving bKash, Nagad, or Rocket are reviewed within one business day.

Yes. Send a data access request to our support email from the address registered on your account. We verify your identity before releasing any account information.

We notify you via the contact details on your account when terms are updated. Continuing to use yesb2 after that notice means you accept the revised terms.

Submit a closure and deletion request through live chat or support email. We process it after identity verification and any outstanding balance is cleared from your wallet.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.